Are you considering using Sup Dropshipping as your fulfillment solution?

It may seem like a great solution, but before you actually sign up and dedicate more time to the platform, you should be aware of its pros and cons.

In this article, we will discuss those and much more.

Sup Dropshipping Overview
Shopify App Store Rating5.0 out of 5.0 (50+ reviews)
Trustpilot Rating3.3 out of 5.0 (15+ reviews)
Pros- Generous free plan
- Product sourcing feature
- Chrome extension
- Weekly winning products
- Print on demand services
- Extensive integration options
- Dedicated agent for every customer
- Warehouse services
- Transparent company culture
Cons- Live chat is slow at times
- Slower shipping time than competitors
Pricing$0 / $19.90 / $29.90 per month
Shipping locationChina / United States
Shipping time3 to 28 days (depending on the warehouse location)
Free trial?Create your free account here.
Sup Dropshipping Review: Is It a Good Fulfillment Partner?

Let's begin!

What is Sup Dropshipping?

Sup Dropshipping is a product sourcing and fulfillment platform that allows dropshippers to add and sell products in their online stores.

Home page of Sup Dropshipping

According to Sup Dropshipping, they have served over 100,000 clients and fulfilled over 320 million orders during the years.

Achievements of Sup Dropshipping

Quite impressive statistics, right?

Sup Dropshipping was started in 2010, and its goal from the start has been to support small businesses with product sourcing and fulfillment.

History of Sup Dropshipping

To this day, their mission remains the same, but their platform and overall services have been upgraded.

How does Sup Dropshipping work?

Sup Dropshipping services are mainly divided into three different categories:

  • Winning product center. Every week, Sup Dropshipping adds ten new products to its winning product center. These are the products they recommend you to sell, and you can import these products right into your online store.
  • Product sourcing. The product sourcing feature is one of the main features of Sup Dropshipping, and it enables you to source products from Chinese suppliers by simply uploading an image.
  • Print on demand. If you're looking to sell print on demand products, Sup Dropshipping also has an extensive print on demand catalog available.

Depending on what your needs are, you can use one of these services (or all of them).

For example, you can import a product from the winning product center into your online store, and once orders start coming in, Sup Dropshipping takes care of fulfilling them and sending them to your customers.

That's the basic dropshipping model, right?

How does dropshipping work - Infographic

Sup Dropshipping's mission is to make the process more effortless by providing you with faster and more reliable shipping times and better product prices.

You may wonder what the difference is to AliExpress dropshipping.

The way Sup Dropshipping works is that they connect you directly with the factories, so there are no extra middlemen in between (such as AliExpress).

Plus, to make the process as automated as possible, Sup Dropshipping integrates with all major ecommerce platforms:

Integrations page of Sup Dropshipping

The pros and cons of Sup Dropshipping

Let's go into more depth and discuss the pros and cons of Sup Dropshipping.

Under these sections, we will also include the main features, as well as information about customer service, so be sure to read on.

The pros

Let's start with the pros of the platform.

1. Automated dropshipping solution

The way Sup Dropshipping works makes the entire dropshipping process as automated as possible.

Once you're done integrating it with your ecommerce platform and you start getting orders, they will all appear on the 'Store orders' page.

Orders page of Sup Dropshipping

You don't actually have to manually move them from your ecommerce platform, which is great.

One 'manual step' is importing products into your online store, but even that is made as automated as possible with the integration.

Once you know what to sell, it doesn't take more than a minute to import a product from Sup Dropshipping!

2. Generous free plan

One of the main benefits of Sup Dropshipping is its generous free plan.

Free to use platform Sup Dropshipping

With the free plan, you can place five sourcing requests and do 50 image product searches every day, and in total, list 50 products in your online store.

That's pretty impressive!

Many Sup Dropshipping competitors only offer a free plan for browsing the platform, but with this free plan, you can comfortably start selling without spending any money.

3. Product sourcing feature

The main thing Sup Dropshipping is known for is its product sourcing feature.

How it works is that you have to add an image of the product you want to sell, and Sup Dropshipping uses its algorithm to go through countless Chinese wholesale supplier websites to find the perfect product match for you.

You may think, why can't I just scroll through these platforms myself and find the product?

The thing is, Sup Dropshipping is able to save you time by doing all of this automatically.

Marketplace sourcing of Sup Dropshipping

According to them, the process is ten times faster!

To source products, you need to go to the admin dashboard and to the 'Sourcing' page.

Sourcing page of DoDropshipping

When you add your product image to this page, Sup Dropshipping automatically finds the best product matches for you.

Recommended products of Sup Dropshipping

You will first see the 'Recommend' section, which are the products Sup Dropshipping recommends you select. These products often have the best prices and shipping times.

Under this, you can also see a bunch of other similar matches from other Chinese suppliers.

Sourcing results of Sup Dropshipping

If you decide to pick one of these products, you may want to click on the 'View' button to get to the actual product page and see what the product and the supplier are all about.

View product button of Sup Dropshipping

You can import any one of these products right into your online store by clicking on the 'Import' button (see the above image).

4. Available Chrome extension (SupScraper)

Sup Dropshipping has its own Chrome extension called SupScraper, which comes in really handy when sourcing products.

When your Sup Dropshipping account is created, you can easily download the Chrome extension from the admin dashboard when you click on the 'SupScraper' button.

SupDropshipping Chrome extension

Basically, you can go to any big marketplace like Amazon or AliExpress and place a sourcing request on the products you find.

For example, we went to this Amazon page:

Product example of Amazon

When you have the extension installed, you will see this small icon on the right side of the page:

Sup Dropshipping extension on Amazon

When you click the 'Post Purchasing Request,' Sup Dropshipping will find the product for you (or the closest one) and give you their best pricing.

You can also click on 'Find Better Price' if you want to find products that are similar to the original product but cheaper in price.

5. Weekly winning product recommendations

If you go to the Sup Dropshipping admin dashboard, you will find a section called 'Winning product' where you will find ten new winning products every week.

Winning product page of Sup Dropshipping

What's cool about these products is that you can start selling them right away.

You can also see the top ten winning products from the four previous weeks.

Previous winning products of Sup Dropshipping

We don't know how Sup Dropshipping decides that they're winning products, but some of the product opportunities look actually really interesting.

6. Print on demand services

If you're interested in starting your own print on demand business, Sup Dropshipping provides resources for that!

If you go to the admin dashboard, you can find a section called 'Print On Demand' from the left sidebar.

Print on demand page of Sup Dropshipping

On this page, you can see all of the print on demand products Sup Dropshipping offers.

Print on demand products of Sup Dropshipping

What's cool is that there are actually quite a lot of print on demand products available, almost 500 in total.

You can even find rare print on demand products, such as blankets, umbrellas, and dog accessories.

Print on demand products of Sup Dropshipping

7. Extensive integration options

When it comes to integrations, Sup Dropshipping integrates with all the major ecommerce platforms out there.

Integrations of Sup Dropshipping

Here is the full list of the available ecommerce integrations:

  • WooCommerce
  • Prestashop
  • Shopify
  • Shopee
  • Ecwid
  • Wix

The only bigger ecommerce platform that is missing is BigCommerce.

Sup Dropshipping also integrates with a bunch of marketplaces:

  • Etsy
  • TikTok
  • Amazon
  • Ebay
  • Lazada
  • Shopee

This is beneficial if you want to do Etsy dropshipping or sell your products through TikTok.

8. Dedicated agent for every person

When you sign up for Sup Dropshipping, you get a dedicated agent who will help you with the whole process of finding and fulfilling products.

Your dedicated agent will contact you through WhatsApp or email when you give Sup Dropshipping your details during the signup process.

The dedicated agent service is something many customers really appreciate in the Shopify App reviews.

9. Transparent company culture

One thing that makes Sup Dropshipping stand out is how transparent they are.

If you just scroll their website a bit, you will quickly realize this.

For example, all of the customer service information is available for everyone to see, which is actually quite rare to find from supplier platforms.

Contact information of Sup Dropshipping

You can even see the entire team behind the company from the About Us page.

Company page of Sup Dropshipping

10. Extra services for dropshippers

For both the free and the paid plan, there are a couple of extra services available.

These include:

  • Branded packaging. You have a bunch of custom packaging options you can choose from. These all come with an extra price, and there are over 100 different options to choose from.
Branded packaging of SupDropshipping
  • Custom photography. If you need custom photos for the products you want to sell, it's also possible. Like with the custom packaging, this also comes with its own price that you have to discuss with Sup Dropshipping.
Custom photography with Sup Dropshipping
  • Warehouses around the world. Even if you don't use any warehouse services yet, you may want to do that when your business grows. What's great about Sup Dropshipping is that they can offer you that later on if you want.

Just as a note for the warehouse option, it does have an extra cost, but the first 30 days are free on the free plan, and on the paid plan, the first 60 days are free.

The cost of the warehouse service depends on your product and the quantity. Depending on those things, you have to discuss the pricing with the Sup Dropshipping team.

The cons

Now that we have gone over the pros let's look into the cons of Sup Dropshipping.

1. Live chat can be a bit slow at times

During our review, we wanted to test out the customer support of Sup Dropshipping.

We first sent them messages through the live chat option.

Live chat feature of Sup Dropshipping

The first point of contact is a bot that tries to find you an answer.

In most cases, the bot cannot, and you will be assigned to a dedicated agent.

It took 24 hours to get a response on the live chat, which is quite long compared to some of Sup Dropshipping competitors.

As you can see in the above image, they also provide you with the WhatsApp number, which is what we recommend to use when contacting them. Their team seems to be responding there much faster.

We also realized that some Trustpilot reviews point to the same thing, that the live chat is slow to respond at times.

2. Slower shipping time than competitors

If you compare Sup Dropshipping shipping times to competitors like HyperSKU, CJdropshipping, or Spocket, the shipping time is longer in most cases.

Estimated delivery of Sup Dropshipping

The shipping time is visible on all Sup Dropshipping product pages. From the China warehouse, the worldwide shipping is two to three weeks, and from the US warehouse, it is three to ten days.

If two to three weeks shipping time isn't too long for you, then this shouldn't be a dealbreaker though. It can also mean that the shipping time is cheaper, so it can even be a good thing if that's what you want.

Sup Dropshipping pricing

When it comes to pricing, Sup Dropshipping has three different plans: Basic (free), Pro, and Premium.

As we previously mentioned, the free plan is quite generous, allowing you to source up to five products a day and, in total, 50 products for a lifetime. That's definitely enough to give you an idea of whether you like Sup Dropshipping or not.

The free plan even gives you 30 days of free warehouse storage if you want to try that!

Plan features of Sup Dropshipping

If you want more advanced things, like priority order processing, higher daily product sourcing limit, and adding more stores, you can opt for one of the paid plans, which costs $19.90 or $29.90 per month.

How do you get started with Sup Dropshipping?

So, how do you exactly get started with Sup Dropshipping?

Sup Dropshipping's setup process is a lot easier than you might think.

To help you, let's go through the process!

1. Sign up for the platform

The logical first step to getting started is signing up for the Sup Dropshipping platform.

You can do this from the home page just by clicking one of the sign-up call-to-action buttons.

Sign up button of Sup Dropshipping

After this, Sup Dropshipping asks you to fill in basic information, such as your name, email, password, and your phone number.

Sign up page of Sup Dropshipping

The reason they ask for your phone number is that they will later contact you on WhatsApp and help you with product sourcing.

Once you fill in these details, you will get a success message, and you have access to the admin dashboard!

Admin dashboard of Sup Dropshipping

Once you see this view, you're ready to move on to the next step.

2. Integrate Sup Dropshipping with your ecommerce store

The next step in the process is integrating Sup Dropshipping with your ecommerce store.

If you haven't created your store yet, now it's time to do it.

For most people, we recommend Shopify as their ecommerce platform due to their extensive app selection and great customer service.

Also, since Shopify is the most popular option, we will go through the integration process for it here. If you use another ecommerce platform, the integration process is almost identical, so don't worry!

To start the integration process, head into the 'Stores' section from the left sidebar.

Stores section of Sup Dropshipping

From here, select your ecommerce platform. For us, it's Shopify.

Integration options of Sup Dropshipping

Here, you have to fill in your Shopify store URL.

Shopify integration of Sup Dropshipping

Once that's done, you just have to click on the 'Authorize' button, and you will be automatically directed to the Shopify App Store.

Shopify page of Sup Dropshipping

From the Shopify App Store page, you just have to click on the 'Install' button.

This will lead you to the installation page, where you have to click 'Install' once more.

Install button of Sup Dropshipping

Once you're done with this, you should be automatically redirected to the Sup Dropshipping admin dashboard, where you can now see your Shopify store integrated!

Successful Shopify integration with Sup Dropshipping

Quite a simple process, right?

When you're done with the integration process, you can get right into the next step.

3. Import your first product

The way Sup Dropshipping works is that you can either start selling one of their existing products or place a sourcing request.

Let's first go through how to import existing products to your store.

If you're in the admin dashboard, you can get to the existing product list by clicking on the Sup Dropshipping logo.

Logo of Sup Dropshipping

From this page, you will see different categories, such as 'Jewelry & Fashion' and 'Apparel'. Depending on your niche, select one of them.

Product catalog of Sup Dropshipping

If you don't know your niche yet, you can just scroll through the products to find interesting opportunities.

Products of Sup Dropshipping

Once you find a good product, click on the product to get to the product page, and from here, you can actually import it into your store.

To do this, just click on the 'List to your store' button.

List to your store Sup Dropshipping

Before importing, you can choose the variants, images, and the product description. You can change all of these later from your ecommerce platform, so don't worry too much about them.

Import product settings of Sup Dropshipping

Once you click 'List it Now,' the product will automatically appear in your ecommerce store!

Product inside of Shopify Store

Next, let's go through how you can search for new products from Sup Dropshipping.

To do this, start by going to the admin dashboard from the top right corner.

Dashboard button of Sup Dropshipping

From the admin dashboard, you just have to click on the 'Sourcing' page.

Sourcing page button of Sup Dropshipping

The only thing you have to do on this page is to add an image of the product you plan to sell!

Sourcing request with Sup Dropshipping

Once you upload an image, Sup Dropshipping's algorithm goes through all of the major marketplaces to find you the best possible product options. You can then import these products to your online store!

Sourcing results of Sup Dropshipping

The other way to source products is to use the Sup Dropshipping Chrome extension.

When you have the extension installed, you can go to AliExpress or any other popular marketplace and click on the Chrome extension tab. From there, click on 'Post Purchasing Request'.

Chrome extension of Sup Dropshipping

Once you click this, the product will automatically appear inside of your 'Sourcing Results' page within Sup Dropshipping.

Sourcing page of Sup Dropshipping

After this, it takes one to two days before Sup Dropshipping gets back to you with their offer to you.

Also, just to show, if you want to do print on demand with Sup Dropshipping, you can find a dedicated section for it from the left sidebar:

Print on demand button on Sup Dropshipping

Once you're done with importing products, you're ready to move on to the next section!

4. Start selling the products

Once you start to actually sell the products, you have to add a balance to your Sup Dropshipping account to pay for the products.

This is easy from the 'Wallet' page, which you can access from the top right corner.

Wallet of Sup Dropshipping

As for the payment methods, you can either pay with Payoneer or a Wire transfer.

Payment methods of Sup Dropshipping

Basically, that's how to get started with Sup Dropshipping!

Obviously, you have other steps like making sure your store looks good, making sure the settings are right, and potentially adding Shopify apps to your store.

However, we will not dive more deeply into those topics since we already have a bunch of articles that can help with those things.

If you need further help with these things, check out these articles by us:

What do other users say about Sup Dropshipping?

Based on reviews from the Shopify App, Sup Dropshipping has an overall rating of 5.0 out of 5 stars, which is quite impressive for a dropshipping fulfillment platform!

Looking into the Trustpilot page of Sup Dropshipping, they do have negative reviews there. However, most of the reviews are all over two years old, which indicates Sup Dropshipping has improved its services since then.

The customers appreciate that they're assigned a personal agent to help with any problems. While most customers have had good experiences with this, there have been some complaints too. Here are a few reviews related to it:

I love they assign you a personal agent for your store for better communication. Mine is Welyn, I asked her a lot of questions about how to use this platform as a beginner. She is so friendly and patient, guiding me through every step in the process.

You get an assigned personal agent who doesn't answer your messages… I am sending messages for 3 days now with questions and i see that the messages are seen on whatsapp with no reply!

Users appreciate how effective the product sourcing feature is. This is what reviews we found:

They have sourced just shy of 500 products for me in the last month or so. They are diligent & professional and the speed in which they have found and listed hundreds of product requests without skipping a beat is impressive to say the least.

So far it's been very easy to find products and import them to my Shopify store. You can import up to 50 products on the free plan. Not so bad.

FAQs about Sup Dropshipping

To help you understand Sup Dropshipping better, let's look into a couple of frequently asked questions about the platform.

Does Sup Dropshipping have a Chrome extension?

Yes, they do. The Chrome extension enables you to place sourcing requests from popular marketplaces like Amazon and AliExpress. It's a real timesaver for those using Sup Dropshipping.

How long are the Sup Dropshipping shipping times?

On average, you can expect a two to three-week shipping time when using Sup Dropshipping. However, if you use one of their warehouses, the shipping time is only three to ten days.

What payment methods does Sup Dropshipping accept?

The Sup Dropshipping payment methods are Payoneer and Wire transfer. If you just need to pay for your Sup Dropshipping subscription, you can do that with PayPal or your credit card.

Sup Dropshipping alternatives

Sup Dropshipping stands out as a good fulfillment solution for dropshipper, but it does have excellent alternatives you should consider.

Let's go through them.

1. HyperSKU

Homepage of HyperSKU

Similar to Sup Dropshipping, HyperSKU is known for its product-sourcing features.

After reviewing both platforms, we can say that they are similar in many ways, but the main differences are in shipping times, pricing, and the available services.

On average, HyperSKU is able to provide faster shipping times than Sup Dropshipping, especially from their China warehouses. Their pricing is also a bit different since they only charge for the margin they add to the product price.

However, where Sup Dropshipping wins is in their existing product catalog and the print on demand services, which are both more extensive.

If you want to learn more about HyperSKU, we have done a review of the platform here:

2. Spocket

Home page of Spocket

Spocket is an ecommerce fulfillment platform that provides products from suppliers in the EU and the US.

The main difference to Sup Dropshipping is that Spocket holds over a million products in its public product catalog. What this means is that instead of having an effective product sourcing system, they focus on growing their public product catalog.

This can be both good and bad, depending on what you want.

In terms of pricing, Spocket doesn't have any free plans, but they do offer free trials for their paid plans.

If you want to learn more about the platform, you can read our review of it here:

3. SaleHoo

SaleHoo homepage

Third on our list is SaleHoo.

SaleHoo gets you access to over 8,000 pre-vetted suppliers and over 2.5 million products.

What's cool about SaleHoo is that you can talk directly to the suppliers. As with Sup Dropshipping, that's not possible.

This can come in handy if you need some special customizations or just want to know what's happening more behind the scenes.

As for pricing, you can get access to SaleHoo with a one-time payment of $127, or you can try out SaleHoo for $1 with a special deal.

Like with other platforms, we also have a full review for SaleHoo, which you can find here:

Related reviews

Not sure yet about using HyperSKU for your online business? Or are you interested in seeing what other companies are out there?

We’ve got you covered! Check out the reviews below to find great companies that will help you:

And for more reviews, visit the review hub!

Taking action

Reading and absorbing information and knowledge is great (definitely if it's' free!), but do you know what's even better?

Taking action!

So, to help you take action with what you have learned in this article, take a look at the bullet points:

  • Compare Sup Dropshipping to its alternatives. Before actually committing to any paid plans, compare Sup Dropshipping to its alternatives. We went through the three best alternatives earlier in this article, so be sure to check those out.
  • Sign up for the free plan. Out of any fulfillment solution out there, Sup Dropshipping has one of the most generous free plans. Before spending money with them, you should definitely sign up for the free plan and see if it's a good fit for you.
  • Integrate Sup Dropshipping into your ecommerce store. If you want to start selling products with Sup Dropshipping, you have to integrate it into your store. If you need help with this, we went through the process earlier in this article.
  • Select from one of the available services. You can either import the existing products into your store, place a sourcing request, or design and sell the available print on demand products. Depending on your needs, you can go with one of these or all of them.
  • Start selling the products. Once you have the products imported into your store, you can start selling them! Before doing that, make sure you have everything ready within your ecommerce store. You may want to take inspiration from the best dropshipping store examples!

Conclusion

That's it, our review of Sup Dropshipping!

To conclude, we can definitely recommend the platform for dropshippers who need a feature-rich product sourcing platform. However, it does have many great alternatives, so you should check those out before going all in on the platform.

Remember that if you're still not sure if Sup Dropshipping is the right solution for you, you can always sign up for their platform with the free plan and see for yourself.

This should give you a clear idea of what they offer.

If you have any questions about their platform, you can always leave a comment for us below or contact their customer support directly.

Good luck!

Want to learn more about dropshipping?

Ready to move your dropshipping store to the next level? Check out the articles below:

Plus, don’t forget to check out our in-depth guide on how to start dropshipping here!

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