It's 2024, and you want to sell your artwork online - but with so many print on demand (POD) suppliers, who can you trust?

In this article, we will review the POD supplier Gelato:

Gelato Overview
Shopify App Store Rating4.7 out of 5.0 (300+ reviews)
Trustpilot Rating4.8 out of 5.0 (1k+ reviews)
Pros- Automatic routing of orders
- Intuitive website and design editor
- Eco-friendly efforts in sustainability
Cons- Need to have a subscription to access stock images
- No warehousing and same-day fulfillment services
- Limited printing options
Pricing$0 / $24 / $119 per month
Shipping locationWorldwide
Shipping time2 to 10 business days (depending on the supplier and destination)
Free trial?You can sign up for free here!

Let's read on as we help you decide!

Gelato Review: Is it the Best Print on Demand Supplier?

What is Gelato?

Gelato is a global print on demand (POD) supplier that offers various products, including apparel, home goods, and eco-friendly options.

Gelato homepage

They work with thousands of customers, small entrepreneurs, and large multinational companies, offering 24/7 customer support and a 100% quality guarantee on their orders.

Gelato works only with print partners who can ensure high-quality results thanks to professional equipment, automatic machine calibration from Gelato, and constant monitoring of their performance.

They have identified a group of print machine settings that they are rolling out to all their print partners to offer consistent quality.

Sounds cool, right? Let's read on.

How does Gelato work?

THe Gelato process in ecommerce Print on Demand
Source

Gelato operates by connecting customers with a network of print partners worldwide.

Here is how it works:

  1. Creating an account. To use Gelato, users must first create an account on the platform. They can sign up for free, and there are no setup fees or minimum order requirements.
  2. Uploading designs. Once users have created an account, they can upload their designs to the Gelato platform. Gelato supports many file formats, including PDF, JPEG, and PNG.
  3. Selecting products. After uploading their designs, users can choose the products they want to print, such as business cards, flyers, or brochures. Gelato offers a variety of product options, including paper type, size, and finish.
  4. Customizing designs. Users can customize their designs on the Gelato platform, adding text, images, or other design elements. They can also preview their designs before submitting them for printing.
  5. Placing an order. Users can order on the Gelato platform once a design is finalized. Gelato automatically routes the order to the print partner closest to the shipping address, which helps reduce shipping costs and delivery times.
  6. Printing and shipping. The print partner receives the order and prints the product according to the user's specifications. Gelato then handles the shipping and delivery of the product directly to the user's address.

Gelato's pricing plans

Let's now look at the pricing of Gelato:

Gelato pricing plans

Gelato offers several subscription plans. These plans provide discounts on printing costs, priority support, and other benefits.

Gelato Free

Gelato offers a free plan for users who don't want to subscribe.

Here are the details of their free plan:

  • Production in 32 countries
  • Sell on Shopify, Etsy, and WooCommerce
  • Integrate with API and Order Desk
  • Intuitive design editor

This plan is free, with no setup fees or minimum order requirements.

It's an excellent option for individuals or small businesses who need to print products occasionally and want to try out Gelato's platform before committing to a paid plan.

Gelato+

Gelato+ is a subscription plan that includes all the Free plan features plus additional benefits.

For $24 per month or $239 per year, Gelato+ members receive up to 10% off products, access to premium mockups, millions of stock images, branded labels, and packaging inserts.

Gelato Gold

The Gold plan is the next tier after Gelato+.

It costs $119 per month or $1,185 per year and includes everything in Gelato+ with some additional benefits.

Gold plan subscribers can enjoy 15% off products, 30% off branded labels and packaging inserts, smart pricing for shipping, and advanced price settings.

Gelato Platinum

The Platinum plan is a customized solution that offers everything in the Gold plan and more.

A bespoke pricing model, discounts tailored to your business, a customer success manager, and consultations with Gelato's team.

Now on to the ecommerce integrations of Gelato!

Which ecommerce integrations work with Gelato?

Gelato integrations
Gelato's integrations

Gelato offers many ecommerce integrations to help users streamline their print on demand workflows. Some of the popular ecommerce platforms that Gelato integrates with include:

  1. Shopify
  2. WooCommerce
  3. Etsy
  4. Order Desk
  5. API Integration

What are the print quality and product selection?

Gelato products

Gelato prides itself on providing high-quality print products with some customization options.

The company uses state-of-the-art digital printing technology to produce sharp and vibrant prints. It offers a variety of paper stocks and finishes to meet the needs of different projects.

Here are some details on the print quality and product selection that Gelato offers:

Print quality

Gelato designing art to be sold on Gelato

Gelato uses advanced digital printing technology to produce high-quality prints with vibrant colors and sharp details.

It's essential to note Gelato does not offer embroidery, sublimation, or screen printing!

Paper stock and finishes

Gelato offers a variety of paper stocks and finishes to meet the needs of different types of projects.

The paper options include uncoated, coated, and premium papers with different weights and textures.

Gelato also offers a range of finishes, such as matte, gloss, and museum quality, to give prints a professional look and feel.

Product selection

Gelato offers a wide range of print products, including embroidered hats, apparel (t-shirts, hoodies, baby bodysuits), framed posters, canvases, and phone cases.

Users can choose from various sizes, shapes, and finishes for each product and customize their designs using the Gelato platform.

Custom packaging

Gelato branded packaging page

Gelato's commitment to sustainability extends to its packaging materials. The company uses eco-friendly packaging materials whenever possible.

For example, they use biodegradable plastic wrap for some of their products and recyclable cardboard boxes for shipping.

In addition, Gelato offers custom packaging options for businesses and individuals who want to create a unique unboxing experience for their customers.

Gelato+ subscribers can choose from two custom packaging options: inserts and branded labels.

Eco-friendly

Gelato Sustainability information

Gelato is known for its commitment to reducing its impact on the environment. This dedication is reflected in their printing services, which are designed to be eco-friendly.

For example, they use responsibly sourced materials. Their printed paper products and canvases are made from paper and wood from sustainably managed forests with a sustainable forest management system.

Additionally, all print partners have signed Gelato's Supplier Code of Conduct.

The potential saving of carbon emissions per order when printing locally with Gelato ensures product traveling between supplier and customer is as short as possible.

By using energy-efficient practices, they have been able to reduce their carbon footprint and positively impact the environment. This is just one of the many ways Gelato is committed to sustainability.

Personalization Studio

Personalized studio from Gelato

Gelato's Personalization Studio emerges as an easy-to-use tool aiming to customize products with a simple click.

Let's take a closer look:

Easy to use

With a few clicks, you can create products for the Shopify and Etsy platforms to create personalized products easily.

It's pretty effective in quickly showing what you need to add your designs to a product for your customers.

Time-saving automation

Personalization Studio automates the custom order process for Etsy and Shopify sellers, turning customer requests into ready-to-ship designs.

The feature for Etsy streamlines the design process, while Shopify’s integration allows customers to preview customizations in real time.

This reduces back-and-forth, which improves the shopping experience.

This automation saves significant time, allowing POD store owners to focus on marketing and customer support.

The Personalized Studio pricing

Gelato's Personalization Studio offers a tiered pricing structure, ensuring scalability and affordability.

The entry-level Tier 0 starts at €0/month with a €1.00 transaction fee per order—perfect for businesses testing the waters of personalization.

As order volume grows, so does the need for more cost-effective pricing, which Gelato offers through its incremental tiers, building up to Tier 5 for high-volume sellers at €749/month and a reduced transaction fee of €0.15 after the 5001st order.

This flexible pricing allows businesses of all sizes to find a tier that aligns with their current needs while providing a clear growth path.

Check out the rest of what Gelato's Personalized Studio can do by visiting their webpage here.

What are the shipping times and costs?

Fulfillment centers of Gelato

Gelato offers shipping to over 200 countries worldwide, with shipping times and costs varying depending on the destination and the selected shipping method.

Shipping times

Gelato shipping rates and delivery times page

Shipping times for Gelato can vary depending on several factors. Gelato offers Standard, Expedited, and Overnight shipping options for domestic shipping in the United States.

Standard shipping typically takes 3-5 business days, while Expedited and Overnight shipping options are faster, with delivery times of 2-3 business days and 1-2 business days, respectively.

For international shipping, Gelato ships to over 200 countries worldwide, and shipping times can range from 2-10 business days, depending on the destination and the shipping method selected.

Shipping costs

Shipping costs for Gelato are calculated based on the shipping destination, package weight, and shipping method selected. For domestic orders, shipping costs start at around $5.

For international orders, shipping costs can range from $10-$50, depending on the destination and selected shipping method.

Production times also vary depending on the product ordered, the quantity ordered, and the shipping destination. For most products, production times range from 1-5 business days.

For more information, check out their shipping and delivery page.

What's the customer service quality?

Gelato help center page

Gelato has a reputation for providing high-quality customer service and support to its customers.

Here are some details on Gelato's customer service quality:

1. Support channels

Gelato offers customer support through several channels, including email and live chat, but no phone support.

Customers can contact Gelato's support team for assistance with ordering, design, shipping, or any other questions or concerns.

2. Response times

Gelato's support team is known for being responsive and helpful.

Source: Trustpilot

The company strives to respond to customer inquiries within 24 hours, and many customers report receiving timely and helpful responses to their questions and concerns.

3. Online resources

Gelatos resource center

Besides its customer support channels, Gelato offers an online resource center to help customers get the most out of its services.

These resources include a blog, an academy, and customer stories, which offer tips, tutorials, and best practices for creating and ordering print products.

The pros of Gelato

Here's what Gelato does notably well:

1. Automatic routing of orders

One of the pros of Gelato POD is that your orders are automatically routed to the best available print providers.

This means your products are printed and shipped from the closest location to your customer, resulting in faster delivery times and reduced shipping costs!

2. Intuitive website and design editor

Gelato dashboard for making orders

Gelato POD's website and design editor are intuitive and user-friendly, making creating and customizing products easy.

The platform offers various products and design tools to help you create high-quality designs.

3. Eco-friendly efforts in sustainability

Gelato is committed to sustainability and has implemented several initiatives to reduce its environmental impact.

They use certified paper for their printing materials, and their production process is designed to minimize waste and reduce carbon emissions.

Also, they offer carbon-neutral shipping options for their products, further reducing their carbon footprint.

The cons of Gelato

Here are some aspects of Gelato to be aware of:

1. Need to have a subscription to access stock images

Without a Gelato subscription, you may have to rely on your images or purchase them at an additional cost.

This can inconvenience those who want to use high-quality images without paying extra fees.

Pro tip: To make your POD store stand out, you can use the OnModel Shopify app to turn your existing product photos into unique images using AI!

2. No warehousing and same-day fulfillment services

Another drawback of Gelato POD is that they do not offer warehousing or same-day fulfillment services.

This means you'll need to find other solutions for storing and shipping your products if you need those services.

However, thanks to their local production, they can achieve faster delivery times than other POD options.

3. Limited printing options

Gelato covers the main printing options. However, it does not offer embroidery, sublimation, or screen printing services, which may limit the products you can offer your customers.

Also, they do not offer all-over printing services, which could be a drawback if you want to create custom designs with full coverage.

FAQs about Gelato

Here's a look at what you need to know about Gelato as simply as possible.

Is Gelato print on demand good?

Yes, Gelato print on demand is a great company to consider when starting a business. It has a broad international network of print providers that process orders as close to the customer as possible.

This ensures customers get their products faster while minimizing upfront costs and the carbon footprint.

Where is Gelato located?

Gelato has 130 locations across 32 countries worldwide, including Brazil, the US, Chile, China, Norway, Germany, and Japan.

Which ecommerce integrations work with Gelato?

Gelato offers many ecommerce integrations to help users streamline their print on demand workflows. Some popular ecommerce platforms that Gelato integrates with include Shopify, WooCommerce, Etsy, and Squarespace.

What's the print quality and product selection like?

Gelato prides itself on providing high-quality print products with various customization options.

The company uses state-of-the-art digital printing technology to produce sharp and vibrant prints. It offers a variety of paper stocks and finishes to meet the needs of different projects.

What are the shipping times and costs?

Gelato offers to ship to over 200 countries worldwide, and shipping times and prices can vary depending on the destination and the shipping method selected.

What's the customer service quality?

Gelato has a reputation for providing high-quality customer service and support to its customers.

What do other users say about Gelato?

There are various sources where you can find user reviews and feedback about Gelato!
Here are some examples:

Trustpilot

Gelato Trustpilot reviews

Gelato has a 4.7 out of 5 rating on Trustpilot based on over 800 reviews. It is the highest one in the POD industry!

Customers praise Gelato for its quality prints, fast shipping, and excellent customer service. Some negative reviews mention issues with order fulfillment or shipping delays.

G2

Gelato G2 Review

Gelato has a 4.1 out of 5 rating on G2 based on five reviews.

Customers highlight Gelato's global printing network, user-friendly interface, and wide range of print products. Some users mention the lack of product selection.

Shopify App Store

Gelato Shopify Review App

Gelato has a 4.5 out of 5 rating on the Shopify App Store based on over 150 reviews.

Shopify merchants praise Gelato for its seamless integration, competitive pricing, and fast turnaround times. Some negative reviews mention issues with order fulfillment or quality control.

It's important to note that user reviews can be subjective and may not necessarily reflect everyone's experience with a service!

Gelato alternatives

Here are the biggest competitors to Gelato that may be worth checking out!

1. Printful

Printful homepage

Printful is a print on demand company offering a wide range of products, including apparel, accessories, home decor, and more.

Printful integrates with many ecommerce platforms, including Shopify, WooCommerce, Etsy, and more.

Printful also has a product design tool allowing customers to create or use existing templates. Additionally, Printful offers warehousing and fulfillment services, which means they can store and ship products on behalf of their customers.

2. Printify

Homepage of Printify

Printify is another print on demand company offering a larger range of products such as Gelato and Printful, covering some niche products like ping-pong balls or mouse pads.

Printify also integrates with various ecommerce platforms, including Shopify, WooCommerce, and eBay.

Related article: Wondering what the difference is between Printify and Printful? Check out our in-depth comparison guide here!

3. CustomCat

custom cat homepage

CustomCat is a print on demand company specializing in custom apparel and accessories. CustomCat offers a broader range of clothing styles and colors, including options for kids and toddlers.

CustomCat also offers a design tool allowing customers to create or use existing templates.

One unique feature of CustomCat is that they provide embroidery services, enabling customers to add embroidered logos or designs to their products.

Related reviews

Not sure yet about using Gelato for your online business? Or are you interested in seeing what other companies are out there?

We’ve got you covered! Check out the reviews below to find great companies that will help you:

And for more reviews, visit the review hub!

Taking action

Reading and absorbing information and knowledge is excellent (definitely if it's free!), but do you know what's even better?

Taking action!

So, to help you with taking action with what you have learned in this article, take a look at the bullet points:

  • To use Gelato's services, you must create an account on their platform for free without setup fees or minimum order requirements.
  • If you've used Gelato's services before, consider leaving a review on Trustpilot, G2, or the Shopify App Store to share your experience with other users.
  • If you need to print frequently or in large volumes, consider subscribing to Gelato's subscription plans to save on printing costs and access additional benefits.
  • Gelato offers a range of eco-friendly printing options, such as recycled paper and soy-based inks, to help reduce your environmental impact.
  • You can also use Gelato's custom packaging options to create a memorable unboxing experience for your customers and enhance your brand's image.

Conclusion

Gelato is a great print on demand company that offers a wide range of high-quality products, fast shipping, and excellent customer service.

Thanks to their unique approach to local production, they can offer quick delivery times and cost-competitive shipping.

With a focus on sustainability and eco-friendliness, Gelato is an excellent choice for customers who value ethical and responsible production practices.

However, some potential drawbacks of Gelato include limited apparel printing variations.

Even though Gelato has some problems, it still stands out because of its unique features and a strong commitment to sustainability.

That's why it's an excellent choice for businesses who want a print on demand service they can rely on and feel good about using. Based on the reviews from Gelato's happy customers, it seems like their service is top-notch in terms of quality.

Want to learn more about POD?

Ready to move your print on demand store to the next level? Check out the articles below:

Plus, don't forget to check out our in-depth how to start a print on demand business guide here!

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