Ensuring all customers of your Shopify store are satisfied can be more challenging than it sounds. If you're not careful, it can quickly become a frustrating experience, especially for beginners.

Luckily, there are Shopify apps that can help you build a more cohesive relationship with your customers.

This article will discuss the ten best Shopify apps for customer service and tell you all about their features, pricing, and overall rating.

How do you decide which customer service apps are a worthwhile investment of your time? We're here to help.

Let's get started!

The 10 best customer service apps on Shopify: An Overview

If you want to get the most out of this article quickly, check out our overview table below:

Shopify AppCategoryPricingRead Review
TidioLive Chat Free / $19 / $39 per monthTidio Review
Commerce AILive Chat $0 / $29 / $99 per monthCommerce AI Review
PingMeLive Chat Free / $4.99 per monthPingMe Review
WhatsAppLive Chat Free / $9.99 / $29 per monthWhatsApp Review
HelpCenterFAQ Page$3.99 / $10.99 / $15.99 per monthHelpCenter Review
Easy FAQ PageFAQ PageFree / $3.99 / $7.99 per monthEasy FAQ Review
EasySlideFAQ Page$5 per monthEasySlide Review
AfterShipPackage TrackingFree / $11 / $119 / $239 per monthAfterShip Review
Parcel PanelPackage TrackingFree / $9 / $49 / $399 per monthTracktor Review
ProvewayPayPal tracking number syncFree / $10 / $20 per monthProveway Review

The 4 best Shopify apps for live chat and customer contact

Live chat apps are essential for your store because they give your customers a way to contact you right when they have questions or problems that they can't solve, and this is much more satisfying than sending an email to a support team.

Since these live chat apps are a part of a help desk package, they enable speedy customer service through your website.

1. Tidio - Live Chat & Chatbots Review

Tidio App Homepage

Tidio is a live chat app on Shopify that makes communicating with your customers effortless.

It's a live chat app with additional advanced features like integration with chatbots, Instagram, and Facebook Messenger. It's all you need to engage with your visitors easily!

Key features
  • Tidio allows you to view all of your live chat, instant message, and email conversations in one dashboard, which saves you time.
  • Installation and setup in less than 30 seconds.
  • Responds to your customer's questions automatically!
  • Browse your product directory and recommend products directly in the chat.

The Tidio app has a score of 4.8 out of 5.

Tidio App Rating

The free plan offers a maximum of three chat operators, and chatbot conversations with up to 100 visitors per month are permitted. Included are unlimited live chats and multilingual widgets.

For the Communicator plan, you can add up to 40 agents; all of the free features are included, as well as live typing, viewed page, live visitors list, and the ability to set permissions.

Pricing Tidio App

2. Commerce AI Review

Commerce AI homepage

Tidio's AI chatbot is great, but what if there was an AI chatbot that's specifically trained to suggest the perfect products to your customers?

That's Commerce AI for you!

It delivers a personalized shopping experience that feels like a one-on-one conversation with someone from your sales team.

Commerce AI product recommendations chatbot

Furthermore, it trains itself on your store's website content, so it can answer a wide range of questions, from simple to more complex questions.

Key features
  • Personalization. You can customize the chatbot's appearance and voice to align with your brand. This makes the customer interaction feel unique and personal, unlike other AI chatbots.
  • Advanced analytics. Get valuable insights into customer behavior through Commerce AI's detailed analytics.
  • Multi-language support. Commerce AI can talk with your customers in their preferred language, which increases engagement.

So far, Commerce AI gets a perfect 5.0 out of 5.0 rating on the Shopify App Store:

Commerce AI Shopify app

Commerce AI charges between $0 and $99 per month, depending on your store's monthly pageviews.

Commerce AI pricing

This is great because if you're still starting out with your store, you'll be able to use this AI tool for free!

3. PingMe Facebook Messenger Chat Review

PingMe App Homepgae

Live chat with shoppers on Facebook, Messenger, and Instagram with PingMe Facebook Messenger Chat on Shopify.

Like Reamaze, it actively offers customer care across many channels, including Facebook, Messenger, Instagram, and WhatsApp.

Key features
  • Quick and simple setup. In 30 seconds, you can set up a Messenger live chat on your website.
  • Keep conversions constant wherever customers shop, including Facebook, Instagram, and your Shopify store.
  • 24/7 live support chat.

It has a 4.9 overall rating on Shopify.

PingMe Chat Rating

PingMe is a freemium app. With the offered premium plan for $4.99 per month, you can also send emails and direct messages from Instagram.

Pricing PingMe

4. WhatsApp Abandoned Cart & Chat Review

WhatsApp Abandoned Cart Homepage

WhatsApp's Abandoned Cart and Chat allows Shopify store owners to display WhatsApp live chat and share buttons on their site.

Customers and store owners benefit from quick and convenient customer support via WhatsApp live chat.

Because it has pre-made templates for order updates, tracking, and confirmation, the app can send automated messages on WhatsApp.

It also includes templates for cart recovery and discounts. All of these are available in 11 languages and have been pre-approved by WhatsApp.

WhatsApp is one of the most commonly used apps. Almost all customers have it downloaded to their smartphones, and Shopify store owners can use this channel to stay in touch with their customers.

In a nutshell, it could be an efficient CRM that keeps all customers happy.

Let's take a look at its features!

Key features
  • Customers who contact you after hours will receive a personalized message.
  • You can easily add a share button to your website so that your customers can easily share it with their WhatsApp friends.
  • Email alerts for each abandoned cart.
  • Smart SMS Fall Back.
  • Automated Order Confirmation messages.

The total rating for this app is 4.9/5

Whatsapp Cart App Rating

WhatsApp Abandoned Cart and Chat is free to use for up to 100 Manual cart abandonment recovery messages. However, it also has a monthly plan of $9.99 and $29.

Pricing WhatsApp Abandoned Cart

The 3 best Shopify apps for FAQ pages

The FAQs (frequently asked questions) page apps use a question-and-answer format to help your customers quickly.

They offer several style options to blend perfectly with your website.

Let's move on to the top three FAQ apps!

1. HelpCenter | FAQ Chat Helpdesk Review

HelpCenter Homepage

Want to create your customized FAQ page on Shopify? Don't worry; this app is what you need!

HelpCenter is one of the best Shopify apps to create your FAQ page and display all common customer questions in a clear overview.

Key features
  • Create your own customized and attractive FAQs from scratch.
  • You can create world-class, fully customizable tabs for your product pages.
  • Enable chatbot workflow builder.
  • Publish searchable questions and answers organized into sections and categories.

The overall rating of the FAQ HelpCenter is 4.7.

HelpCenter App Rating

This app provides a 7-day free trial to allow you to explore its features before deciding on a monthly plan.

The premium plans will enable you to complete FAQs, track orders, and access premium FAQ templates, among other things.

HelpCenter Pricing

2. Easy FAQ Page, Customer FAQs Review

Easy FAQ Page Homepage

If you're looking for a tool to build the perfect FAQ page or product FAQ, you should consider Easy FAQ Page, Customer FAQs.

The Easy FAQ Page app makes it simple to design modern FAQ pages for your store, and it's carefully designed with all end users in mind, making your life easier.

Remember, your FAQ page should deal with customers' most general questions about your product or services.

Key features
  • Four fully customizable themes.
  • Google FAQ schema support to boost store SEO.
  • Allow customers to search for FAQs through the search bar checkout success page.
  • Template live preview.
  • Native store language translations.

The overall rating for this app is 5.0!

Easy FAQ App Rating

The accessible FAQ page is a free app to use where you can get unlimited customizations, unlimited categories, and ten FAQ pages.

Isn't that amazing?

The app also offers paid plans with even more features.

Pricing Easy FAQ Page

3. EasySlide Accordion tabs & FAQ Review

EasySlide Accordion Homepage

EasySlide Accordion tabs and FAQ is an app that helps you optimize your store's UI/UX and sales by organizing product descriptions into an accordion tabs widget with multiple sliding tabs.

This app assists in improving your store and boosting your sales by letting you quickly add a FAQ page to your store, add questions and answers directly to your Page content, and it will automatically convert the page to Accordion tabs. 

Key features
  • With accordion tabs, you can quickly organize a lengthy descriptive text.
  • This program has multi-purpose tabs, so you may use them to make elaborate FAQ pages or add accordion tabs to your product descriptions.
  • Add accordion tabs to individual goods, collections, or all of your products at once.
  • Assign tabs to all products.

The overall rating for this app is 4.9.

EasySlide Accordion Rating

EasySlide Accordion tabs & FAQ app offer a 7-day free trial.

Pricing EasySlide Accordion tabs

The 3 best Shopify apps for order tracking

The order tracking page is a crucial tool for any ecommerce store since it allows customers to track the status of their order, from the moment it's placed to when it reaches their door.

This section will discuss some of the most popular order-tracking apps.

Are you ready? Let's get started!

1. AfterShip Review

AfterShip order tracking Shopify app

AfterShip is the top order tracking app that provides insightful tracking data in one overview for you and your customers.

Key features
  • AfterShip has its own branded tracking page that provides the best post-purchase experience to drive customer loyalty and additional sales.
  • This app also alarms you for shipment notifications. They try their best to engage with your customers and keep them up-to-date with their order tracking.
  • Send shipping notifications from your email address.
  • 24/7 resolution status visibility.

According to Shopify, this app has a 4.7 overall rating.

AfterShip App Rating

AfterShip offers a free plan where you can ship a limited number of parcels, 24/7 live chat support, order lookup, and 800+ courier integration.

It also offers paid plans with more features:

Pricing of the AfterShip order tracking Shopify app

2. Parcel Panel Order Tracking Review

Parcel Panel Order Tracking Homepage

Parcel Panel Order Tracking app uses intelligent bots to track your orders and inform you about the parcel.

If you check out the premium plan this app offers, you are going to be amazed by the variety of amusing features it provides.

Key features
  • Easily track all of your orders at once.
  • Eliminates the need to respond to "Where is my order?"
  • YunExpress's last mile tracking solution.
  • Automatic and accurate courier matching.

According to Shopify, this app is rated 4.9 overall.

Parcel Panel App Rating

Parcel Panel Order Tracking offers a free plan where you can place 20 orders per month, access to 1000+couriers, use a branded tracking page, a smart dashboard, order status page tracking, and Shopify native notifications.

The app also offers paid plans with more features.

Pricing Parcel Panel Order Tracking

3. Proveway Review

Proveway Shopify app

Before we proceed to the end of the article, there's one more party who would like to know your tracking number.

It's PayPal!

PayPal is known to be strict with dropshippers, but uploading your tracking numbers on their platform can greatly reduce your risks.

And why would you do it manually if there's an app that can automate it?

Proveway is designed to automatically sync tracking numbers to PayPal, which helps build trust, reduce money on hold, and get funds faster.

Proveway avoid PayPal holds

With this app, you can keep your business transparent to PayPal and avoid unwanted disputes, money on hold, and reserves.

Key features
  • Automatically sync your tracking numbers to PayPal and Stripe.
  • Process orders from the past 3 months in one click!
  • Advanced PayPal courier matching.

According to Shopify, this app's overall rating is 4.9:

Proveway Shopify reviews

Pricing for Proveway ranges from $0 to $19.99 per month, depending on how many shipments you have each month:

Now that you've read about all these fantastic apps, let's discuss why customer service matters for your store.

Why does customer service matter?

When speaking of why customer service matters, it's because it represents your brand. Customer service may make or break a business's ability to convert visitors into customers.

89% of customers say they are more inclined to make another purchase after receiving good customer service.

When you provide your customers with a delightful service, customers are more inclined to remain loyal to your business.

Taking action

Reading and absorbing information and knowledge is great (definitely if it’s free!), but do you know what’s even better?

Taking action!

So, to help you with taking action with what you have learned in this article, take a look at the bullet points:

  • We recommend installing a live chat, FAQs, and order tracking app on your Shopify store for the best customer experience.
  • Check out each app's features and pricing on the list to see which is best for you, and don't forget to factor in your budget!
  • For the live chat on your Shopify store, we recommend you install the Tidio app.
  • For the FAQs, consider installing the HelpCenter app.
  • And for order tracking, we recommend AfterShip.

The combination of these apps makes, without a doubt, your customer support more robust and your Shopify store more legit.


We've made sure to list all the top customer service-oriented apps, their features, their pricing, and their overall rating. These apps will undoubtedly help your store, no matter how big or little.

We hope this article was helpful to you, and if you have any questions, feel free to comment below!

Want to learn more about Shopify?

Ready to move your Shopify store to the next level? Check out the articles below:

Plus, don’t forget to check out our in-depth how to start a Shopify store guide here.

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